PRIVACY POLICY

Last Updated: March 2026

Your privacy is of paramount importance to us at GerenChain, and we are dedicated to safeguarding your personal data that you entrust to us. GerenChain Inc. is a company incorporated in the United States, with its principal office located in Delaware (hereinafter, "we", "us", "our").

It is our Privacy Policy (hereinafter, "Privacy Policy") to honor your privacy concerning any information you may share with us while operating our website (https://gerenchain.com and any subdomain of gerenchain.com) or services (hereinafter, "Website" and "Services"). We have established this Privacy Policy to clarify what information we collect when you utilize our Website or Services, how we handle this information, what rights you may possess regarding your personal data, and under what circumstances we may share the information with third parties. This Privacy Policy does not apply to third parties' websites or services.

This Privacy Policy, together with the Terms and Conditions posted on our Website, establish the general rules and policies governing your utilization of our Website and Services. Depending on your activities when visiting our Website and utilizing our Services, you may be required to agree to additional terms and conditions.

WHAT DATA WE PROCESS AND WHY

Depending on the situation, we handle various data, which may include data that may be treated as personal data in accordance with the laws of certain territories and countries.

In general, "personal data" means any information relating to an identified or identifiable natural person ("data subject"). An identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier, and so on.

Visiting Our Website

When you browse our Website, we handle your IP address, browser type, language preference, referring site, and the date and time of each visitor request. We utilize this information to ensure you have a seamless experience when you visit our Website, as well as to enhance future user scenarios. From time to time, GerenChain may release this information in an aggregated and depersonalized form, e.g., by publishing a report on trends in the usage of our Website. However, GerenChain does not disclose your personal data without your permission.

Creating An Account To Use Our Services

We welcome you to join our Services and to launch your decentralized networks and applications. For you to benefit from our Services, we need to handle your organization name, email address, and password to set up your account.

Using Our Services

We handle certain personal data to provide you with the core functionality of our Services. Specifically, when you are:

  • Using the GerenChain Console, we handle your name, surname, email address (your account identifier), organization name, IP address, all HTTP headers (most importantly User-Agent), cookies;
  • Using the GerenChain Blockchain Infrastructure, we handle nodes' token stored in GerenChain Vault, IP address and HTTP headers, request body, API token in GerenChain Vault.

We also handle your inputs that you provide to us when you utilize our Services. Please do not upload any personal data to the Services unnecessarily.

We utilize anonymized information, statistics and metadata associated with or generated by your utilization of our Services to enhance the quality of our Services and technologies employed in them. We assure you that such information does not contain any data that you have provided to us.

Subscribing To Our Newsletters

We are enthusiastic about sharing our news, latest industry trends, product updates, and exclusive promotions with you. To do so, we need to handle your email address.

If you are a registered user of GerenChain platform and have supplied your email address, GerenChain may occasionally email you to inform you about new features, solicit your feedback, or just keep you up to date with what's happening with GerenChain and our products. We primarily utilize our blog to communicate this type of information, so we expect to keep this type of email to a minimum.

Getting In Touch With Us

We need to handle your name and email address to be able to respond to your questions. Additionally, you may provide us with your last name and your company name so that we can respond to you more personally and closely.

If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users.

WHERE WE PROCESS YOUR DATA

GerenChain hosts the GerenChain Console in the United States, while the GerenChain Blockchain infrastructure is globally distributed across multiple regions. We endeavor to work only with reliable infrastructure providers to ensure your data is secure.

GerenChain is an international team of dedicated professionals who can only access your data through their job duties on a need-to-know basis. Needless to say, there is no access to your data from restricted or sanctioned countries and territories as defined by applicable legislation.

WHEN WE SHARE YOUR DATA

In some cases, we share your data with third party services to achieve the purposes of data handling. Please refer to the table below and acquaint yourself with privacy policies of third party services.

Third Party ServiceWhat Data Is Shared?How Is The Shared Data Used?
Stripe
stripe.com/privacy
Name, surname, credit card information (card number, expiry date, CVC code, ZIP code)Payment processing including fraud detection
Google Analytics
Google Analytics Terms
Device fingerprint and cookieMarketing analytics
Twilio Segment
twilio.com/legal/privacy
Device fingerprint and cookieMarketing analytics
HubSpot
legal.hubspot.com/privacy-policy
Device fingerprint and cookieMarketing analytics
Twilio SendGrid
sendgrid.com/policies/security
Name, surname, company name, email addressSending emails to customers
Slack
slack.com/trust/privacy
Name, surname, company name, email addressAlerts and notifications about some customers' activities
Zendesk
zendesk.com/privacy-notice
Name, surname, company name, email addressSign up, sign in to customer support
Sentry
sentry.io/privacy
Name, surname, company name, email addressTraceback logging and investigating errors as part of customer support
Third party offerings from GerenChain MarketplaceDepends on an offering or an applicationEnabling interoperability with our Services

GerenChain discloses personal data only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to handle it on GerenChain's behalf or to provide Services, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country.

Other than to its employees, contractors and affiliated organizations, as described above, GerenChain may disclose your personal data only in response to a subpoena, court order or other governmental request, or when GerenChain believes in good faith that disclosure is reasonably necessary to protect the property or rights of GerenChain, third parties or the public at large.

RETENTION OF DATA

We typically maintain the data for as long as it is necessary to achieve the declared purposes. In some cases, data may be retained for a longer, but limited period of time for purposes of invoicing, fulfillment of contractual obligations, legal requirements or when there is a legitimate interest.

LEGAL BASES FOR DATA PROCESSING THAT WE USE

We utilize different legal bases for handling your personal data, depending on the type of data and the purposes of data handling:

  • Consent – for example, in cases where we utilize your email address to send you newsletters.
  • Performance of a contract – for example, in cases where we provide you with the core functionality of our Services.
  • Instructions – for example, in cases where we handle data in accordance with instructions received from you.
  • Compliance with a legal obligation – for example, in cases where we are obliged to keep certain data for tax purposes.
  • Legitimate interests – for example, in cases where we utilize anonymized usage data, except for cases where such interests are overridden by the interests or fundamental rights and freedoms of data subjects.

DATA SUBJECT RIGHTS

You may be entitled to exercise certain rights in relation to your personal data handled by GerenChain, depending on the country where you reside:

  • The right to obtain all your personal data we store ("Right of access"). In some cases, the right of access may be limited for technical reasons, including if the data has been anonymized and cannot be linked to any data subject.
  • The right to completely delete your personal data ("Right to erasure / right to be forgotten").
  • The right to correct your personal data ("Right to rectification").
  • The right to impose restrictions on handling of your personal data ("Right to restriction").
  • The right to object to handling of your personal data ("Right to object").
  • The right to receive provided personal data in a structured, commonly used and machine-readable format and to transmit those data to another controller ("Right to data portability").
  • The right to withdraw a consent where the data handling is based on the consent.
  • The right to lodge a complaint with a data protection authority.

If you wish to exercise your rights with respect to your personal data, please email us at the address below. We may ask you to further confirm your identity and will respond to you within the time period specified by applicable data protection law. Please note that in certain cases stipulated by applicable data protection law, we may charge you reasonable fee for handling your request or refuse your request.

SECURITY AND PROTECTION OF YOUR PERSONAL DATA

The security of your personal data is extremely important to us, and GerenChain takes all measures reasonably necessary to keep your personal data accurate and complete, and to safeguard against the unauthorized access, use, alteration or destruction of your personal data. GerenChain utilizes modern security solutions, strong encryption and role-based access control in order to protect customer data and mitigate any possible risks of data leak.

COOKIES

To enrich and perfect your online experience, GerenChain utilizes "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. GerenChain utilizes cookies to help GerenChain identify and track visitors, their usage of GerenChain's Website, and their Website access preferences. GerenChain visitors who do not wish to have cookies placed on their computers should set their browsers to refuse cookies before using GerenChain's Website, with the drawback that certain features of GerenChain's Website may not function properly without the aid of cookies.

WE DO NOT SELL PERSONAL DATA

GerenChain will not rent or sell your personal data to anyone.

WE DO NOT PROCESS CHILDREN'S DATA

Our Website and Services are not intended for or positioned to be utilized by children under 16 years old. We do not deliberately or accidentally collect or handle children's personal data. If you know that we have been provided with personal data of children under 16, please write to us at the address below so that we can delete such data.

LINKS TO EXTERNAL SITES

Our Service may contain links to external websites that are not operated by us. If you click on a third party link, you will be directed to that third party's website. We strongly advise you to review a privacy policy and terms and conditions of every third party website you visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party websites, products or services.

PRIVACY POLICY CHANGES

GerenChain may modify this Privacy Policy from time to time, and in GerenChain's sole discretion. GerenChain encourages visitors to frequently check this page for any changes to its Privacy Policy.

CONTACT INFORMATION

If you have any questions about this Privacy Policy, please contact us at:

GerenChain Inc.
Email: [email protected]
Privacy: [email protected]